The Manifold training course that we ran earlier in February is always an excellent opportunity to observe how new GIS users interact with such a system.
Running a training session for new users of any GIS will expose major usability problems with the interface. Many of these problems are unnoticeable to experienced users, since they have learned the idiosyncratic aspects of the interface. Usability problems surface in such a session through misunderstandings and questions that the participants raise.
With Manifold, one of the interesting problems that came up is with the query toolbar (see below):
The way the query toolbar works is that you select a field in the left drop-down list, an operator at the central drop-down and a value in the text box on the right and click on select to see the result. For example, if you enter 5 in the toolbar in the picture, it will lead to a selection of the 5 polygons on the map with the smallest area.
The confusing part of the interface is the ‘not’ between the left drop-down and the central one. For a new user, the interface reads ‘find objects on the map where the field Area (I) are not the bottom X’. The ‘not’ in this case is a toggle button that can be activated to negate the operation that was selected in the central drop-down. Clearly, it would be better if, when not activated, it had the word ‘is’ (Area is the bottom 5) and ‘not’ appeared only when it was active. This is one of the cases where usability enhancement could be carried out in less than a minute of a programmer’s time – and surely makes life less confusing to many novice users…