My contribution to the first pamphleteer, which focused on ‘Future & Smart Cities’ is dealing with the balance between technology companies, engineers and scientists and the values, needs and wishes of the wider society. In particular, I suggest the potential of citizen science in opening up some of the black boxes of smart cities to wider societal control.  Here are the opening and the closing paragraphs of my text, titled Beyond quantification: we need a meaningful smart city:

‘When approaching the issue of Smart Cities, there is a need to discuss the underlying assumptions at the basis of Smart Cities and challenge the prevailing thought that only efficiency and productivity are the most important values. We need to ensure that human and environmental values are taken into account in the design and implementation of systems that will influence the way cities operate…

…Although these Citizen Science approaches can potentially develop new avenues for discussing alternatives to the efficiency and productivity logic of Smart Cities, we cannot absolve those with most resources and knowledge from responsibility. There is an urgent need to ensure that the development and use of the Smart Cities technologies that are created is open to democratic and societal control, and that they are not being developed only because the technologists and scientists think that they are possible.’

The pamphleteer is not too long – 32 pages – and include many thought-provoking pieces from researchers in Geography, Environmental Engineering, Architecture, Computer Science and Art. It can be downloaded here.

With MyCHI in hand, while the fog started to lift and I could see a way through the programme, the trepidation about the relevance of CHI to my interests remained and even somewhat increased, after a quick search of the words ‘geog’,'marginal’,'disadvantage’ returned nothing. The conference video preview (below) also made me somewhat uncomfortable. I have a general cautious approach to the understanding and development of digital technologies, and a strong dislike to the breathless excitement from new innovations that are not necessarily making the world a better place.

Luckily, after few more attempts I have found papers about ‘environment’, ‘development’ and ‘sustainability’. Moreover, I discovered the special interest groups (SIG) that are dedicated to HCI for Development (HCI4D) and HCI for Sustainability and the programme started to build up. The sessions of these two SIGs were an excellent occasion to meet other people who are active in similar topics, and even to learn about the fascinating  concept of ‘Collapse Informatics‘ which is clearly inspired by Jared Diamond book and explores “the study, design, and development of  sociotechnical systems in the abundant present for use in a future of scarcity“.

Beyond the discussions, meeting people with shared interests and seeing that there is a scope within CHI to technology analysis and development that matches my approach, several papers and sessions were especially memorable. The studies by Elaine Massung an colleagues about community activism in encouraging shops to close the doors (and therefore waste less heating energy) and Kate Starbird on the use of social media in passing information between first responders during the Haiti earthquake, explored how volunteered, ‘crowd’ information can be used in crisis and environmental activism.

Other valuable papers in the area of HCI for development and sustainability include the excellent longitudinal study by Susan Wyche and Laura Murphy on the way mobile charging technology is used in Kenya , a study by Adrian Clear and colleagues about energy use and cooking practices of university students in Lancaster, a longitudinal study of responses to indoor air pollution monitoring by Sunyoung Kim and colleagues, and an interesting study of 8-bit, $10 computers that are common in many countries across the world by Derek Lomas and colleagues.

The ‘CHI at the Barricades – an activist agenda?‘ was one of the high points of the conference, with a showcase of the ways in which researchers in HCI can take a more active role in their research and lead to social or environmental change, and considering how the role of interactions in enabling or promoting such changes can be used to achieve positive outcomes. The discussions that followed the short interventions from the panel covered issues from accessibility to ethics to ways of acting and leading changes. Interestingly, while some presenters were comfortable with their activist role, the term ‘action-research’ was not mentioned. It was also illuminating to hear Ben Shneiderman emphasising his view that HCI is about representing and empowering the people who use the technologies that are being developed. His call for ‘activist HCI’ provides a way to interpret ‘universal usability‘ as an ethical and moral imperative.

It was good to see the work of the Citizen Sort team getting into the finalists of the students game competition, and to hear about their development of citizen science games.

So despite the early concerned, CHI was a conference worth attending and the specific jargon of CHI now seem more understandable. I wish that there was on the conference website a big sign ‘new to CHI? Start here…’

This sort of loose coupling between GIScience and HCI is also reflected in personal histories.  I was aware of CHI and its importance for over 15 years, but I never managed to attend one – until now. When Brent Hecht invited me to join a CHI workshop proposal on Geographic HCI (GeoHCI), I jumped on the opportunity. The process of working together with HCI researchers on coordinating and curating a workshop led to mutual learning about priorities and practices of work of the two different research communities – in the tone and style of position papers, reviews and ways of organising a meeting. The response to the call for position papers was overwhelming and demonstrated the interest from both geography and HCI communities to find opportunities to converse and share ideas.

The workshop itself was excellent, with coverage of many topics that are being actively researched in Geography and GIScience – and the papers and presentation cover crowdsourced/volunteered geographic information, use of geographic information in crisis situations, participatory mapping and citizen science, concepts of place and space, personal memories, and of course many interactions with maps.

My own talk focused on Geography and HCI, exploring the point of view of geography when approaching computing environments to represent and communicate geographical knowledge. I have used human geography and particularly the concept of space/place to highlight the contribution that geography can make. For example in understanding the multiplicity of interpretation of place by using both David Harvey critique of spatial sciences in the understanding of place, and Doreen Massey relational geography description of places as ‘stories so far’ in ‘For Space‘ as a clear example of different conceptualisation of what they are.

One particular point that I highlighted, following the first chapter of Introducing Human Geographies in which a differentiation is made between Geography as ‘writing the Earth’: looking at human-nature relationship in the wider sense, versus ‘writing the World’ : looking at society-space relationships. For HCI audience I described it by rephrasing Don Norman’s differentiation between ‘Geography in the world‘ which is about the way people interact with the physical environment around them, versus ‘Geography in the head‘ which is the cultural, personal and social understanding of the place where they are and how they want to shape their personal activities, memories and interactions. Of course, Geography in the world is easier to represent in computers then the Geography in the head, and my personal view is that too much emphasis is paid to the first type.

Another part of the presentation focused on the importance of Cartography for geographical technologies, and why issues of map scale, media and task context are very important when designing geographic applications. For example, the value of paper as a media and understanding that maps are more about context then about ‘you are here’.

My position paper is available here . My presentation is provided below

In my view, the workshop was very valuable in opening new conversations. I have now a better understanding of the context in which HCI researchers in Google, Yahoo! and Pitney-Bowes Business Insight consider geography and what problems they have. The issue of place and the need to explore platial information came up several times, and we also experienced the multi-sensory engagement with place which are difficult to capture in digital forms. Most importantly, this was an experience in understanding the language and ways of expression that can help in bridging the two communities.

And yet…

Over the past few years, Which? is reviewing, testing and recommending Satnavs (also known Personal Navigation Devices – PNDs). Which? is an interesting case because it reaches over 600,000 households and because of the level of trust that it enjoys. If you look at their methodology for testing satnavs , you’ll find that it does resemble usability testing – click on the image to see the video from Which? about their methodology. The methodology is more about everyday use and the opinion of the assessors seems to play an important role.

Professionals in geographical information science or human-computer interaction might dismiss the study as unrepresentative, or not fitting their ways of evaluating technologies, but we need to remember that Which? is providing an insight into the experience of the people who are outside our usual professional and social context – people who go to a high street shop or download an app and start using it straightaway. Therefore, it’s worth understanding how they review the different systems and what the experience is like when you try to think like a consumer, with limited technical knowledge and understanding of maps.

There are also aspects that puncture the ‘filter bubble‘ of geoweb people – Google Maps are now probably the most used maps on the web, but the satnav application using Google Maps was described as ‘bad, useful for getting around on foot, but traffic information and audio instructions are limited and there’s no speed limit or speed camera data‘. Waze, the crowdsourced application received especially low marks and the magazine noted that it ‘lets users share traffic and road info, but we found its routes and maps are inaccurate and audio is poor‘ (both citations from Which? Nov 2012, p. 38). It is also worth reading their description of OpenStreetMap when discussing map updates, and also the opinions on the willingness to pay for map updates.

There are many ways to receive information about the usability and the nature of interaction with geographical technologies, and some of them, while not traditional, can provide useful insights.

I’ve been following the Eye on Earth network with a lot of interest: with the combination of environmental information for public access, use of GIS and the integration of citizen science, it is dealing with many of my research interests over the past 15 years. I was not surprised to find the conference and the discussions during it very stimulating.

As the conference progressed and more and more examples were given on how effortlessly information can be accessed through “the cloud” I became aware that there was a hidden partner to the whole process and that it’s role is generally being ignored: computing doesn’t happen in the Ether, and does have environmental consequences – as the New York Times investigation explored. It was valuable to hear about Microsoft environmental activities at the end of the conference, but that was done in not a completely connected way. So the issue with environmental information is that there is a need to use the systems that are being used to collect, manage and share environmental information into exemplars of  ’deep green computing’. A lot of the data is paid for by public sector bodies, and contracts can include demands on increasing environmental performances as an integral part of dealing with this information. Otherwise, the information itself can be part of the problem instead of part of the solution!

It is possible, even at a small scale. In Mapping for Change, we needed to change hosting provider and it was clear to us that we need to do things right, so we set out to look for a provider that is reliable but also respecting the values of the business itself (both social and environmental). This has reduced the number of possible providers, but we are now switching over to ecohosting who demonstrate that it is possible to provide web hosting with suitable environmental standards.

The talk, which is titled ‘Science for everyone by everyone – the re-emergence of citizen science‘ covered the area of citizen science and explained what we are trying to achieve within the Extreme Citizen Science research group.

Because the lunch hour lectures are open to all, I preferred not to assume any prior knowledge of citizen science (or public participation in scientific research) and start by highlighting that public participation in scientific research is not new. After a short introduction to the history and to the fact that many people are involved in scientific activities in their free time, from bird watching to weather or astronomical observations and that this never stopped, there is a notable difference in the attention that is paid to citizen science in recent years.

Therefore, I covered the trends in education and technology that are ushering in a new era of citizen science – access to information through the internet, use of location aware mobile devices, growth in social knowledge creation web-based systems, increased in education and the ability to deal with abstract ideas (Flynn effect is an indicator of this last point). The talk explored the current trends and types of citizen science, and demonstrate a model for extreme citizen science, in which any community, regardless of their literacy, can utilise scientific methods and tools to understand and control their environment. I have used examples of citizen science activities from other groups at UCL, to demonstrate the range of topics, domains and activities that are now included in this area.

The talk was recorded, and is available on YouTube  and below

As a citizen science activity, this is not dissimilar from the work carried out around Heathrow to measure the level of noise nuisance or air pollution monitoring that ExCiteS and Mapping for Change carried out in other communities.

In the meetings, the participants felt that they need to emphasise that they are not against the use of the railway or the development of new railway links. Like other groups that I have net in the past, they felt that it is important to emphasise that their concern is not only about their locality – in other words, this is not a case of ‘Not In My Back Yard’ (NIMBY) which is the most common dismissal of local concerns. The concern over NIMBY and citizen science is obvious one, and frequently come up in questions about the value and validity of data collected through this type of citizen science.

During my masters studies, I was introduced to Maarten Wolsink (1994) analysis of NIMBY as a compulsory reading in one of the courses. It is one of the papers that I keep referring to from time to time, especially when complaints about participatory work and NIMBY come up.
Inherently, what Wolsink is demonstrating is that the conceptualisation of the people who are involved in the process as selfish and focusing on only their own area is wrong. Through the engagement with environmental and community concerns, people will explore issues at wider scales and many time will argue for ‘Not in Anyone’s Back Yard’ or for a balance between the needs of infrastructure development and their own quality of life. Studies on environmental justice also demonstrated that what the people who are involved in such activities ask for are not narrow, but many times mix aspects of need for recognition, expectations of respect, arguments of justice, and participation in decision-making (Schlosberg 2007).

In other words, the citizen science and systematic data collection are a way for the community to bring to the table evidence that can enhance arguments beyond NIMBY, and while it might be part of the story it is not the whole story.

For me, these interpretations are part of the reason that such ‘activism’-based citizen science should receive the same attention and respect as any other data collection, most notably by the authorities.

Wolsink, M. (1994) Entanglement of Interests and Motives: Assumptions Behind the NIMBY-Theory on Facility Siting, Urban Studies, 31(6), pp. 851-866.
Scholsberg, D. (2007) Defining Environmental Justice: Theories, Movements, and Nature. Oxford University Press, 2007

It is generally an excellent tool to organise messages, information and documents about projects and activities and act well as a repository of project related information – but project management software is not what this post is about.

I’m sure that in the scheme of things, we are a fairly small users of Basecamp. Therefore, I was somewhat surprised to receive a card from 37Signals. 
I’m fairly passive user of Basecamp as far as 37Signals are concerned – I’m please with what it does, but I have not contacted them with requests or anything like that. So getting this hand-written card was a very nice touch from a company that could very easily wrote the code to send me an email with the same information – but that wouldn’t be the same in terms of emotional impact.

As Sherry Turkle is noting in her recent book, the human contact is valuable and appreciated. This is important and lots of times undervalued aspect of communication and interaction – the analog channels are there and can be very effective. This blog post – and praising 37Signals for making this small effort, is an example of why it is worth doing it.

The discussion explored different aspects in which universities operate and interact with the area of social entrepreneurship. It is just natural that when trying to argue a specific point, usually only one aspect of universities was in focus. So the discussion meandered through the areas of education, research, local economic impact and citizenship. The education aspects of teaching entrepreneurial skills and social commitment can be integrated in social enterprise activities. They are also hosting entrepreneurial staff who might want to extend their impact beyond scholarly contribution and spin-off activities that are based on their research. Universities are also a node in a wider knowledge and research network that can support social enterprises in the locality, beyond only working with students and staff. They are also large public bodies that can create significant impact through their contracts and procurement policies.

However, as the Universities UK report on social enterprise that was launched on the day demonstrated, the story is more complex. We have seen it at UCL in the report on staff engagement in third sector activities that was prepared for us by the Institute of Volunteering  Research.

The complexity is emerging because, inherently, the functions are not separated. Student education is closely linked to research, so if a student is participating in an enterprise society, and working on a research that will support a local social enterprise then we are mixing several of these functions. Staff members are also expressing this mix when they are viewing engagement with a social enterprise as part of their role as researchers and educators.The UCL SIFE society is working on a project they titled “UCL+” to explore the local impact of UCL and improve the impact.

In short, this complexity is not a bad thing – it shows that there is a lot of potential of embedding social enterprise in universities activities. It might be something that doesn’t obey clean taxonomies, but the more the various aspects are mixed, the better. 

In the interview, we are covering the problematic terminology used to describe a wider range of activities; the need to consider social and technical aspects as well as goals of the participants; and, of course, the role of the information that is produced through crowdsourcing, citizen science, VGI with spatial data infrastructures.

The full interview can be found here.